This IT support service contract was developed for companies that offer on-site IT support services and helpdesk for business customers. PandaTip: Fill out this section with the specific tasks you are going to accomplish, as well as the schedule and services you provide to the client. This is an opportunity to stand out from your competition! Here you will find more tips that make it easy for you to create an IT support contract. The main provisions of this model define in great detail the obligations and responsibilities of the service provider as well as those of the customer (including the obligation to inform or consult the service provider about the acquisition of new IT equipment or software so that such new equipment or software is covered by the support services). Other important provisions deal with fees and payments, liability and confidentiality. Can I find out what format of the legal agreement a web developer needs to enter into the agreement with the client? In many places, the provisions in this document are similar to those in our service level agreements, but this template is designed to facilitate transactions. Provisions on the control and verification of agreements, for example, are missing from this agreement. Support services that may be covered in the document include assistance with the use of the software and the identification of errors in the software. The model assumes that support must be provided in relation to a particular software system and not to software in general. It is also assumed that the support will be accessed via some form of assistance. In accordance with the terms of this contract between [company.company], hereinafter referred to as «CONTRACTOR», and [customer], hereinafter referred to as «customer», the contractor will provide the following maintenance and/or maintenance services to support this IT project up to the agreed amount of $[dollar amount]: a. [title or brief description of task1] [Estimated number of hours1] [Detailed description of task1] [Identification of results1] b. [Title or brief description of the a task2] [Estimated number of hours2] [Task description2] [Identifier Deliverables2] c.
[Task Title or Brief Description3] [Estimated number of hours3] [Detailed description of the Task Force3] [Identification of results3] Support Services – What are the standards that support services must meet? Do they have to be provided in accordance with an SLA? If so, what are the relevant service levels? Does the service provider have the right to suspend services in the event of late payment? The terms of this agreement allow considerable flexibility in the application of the document. It is therefore suitable for a wide range of services ranging from the most basic IT support of an individual contractor to a complete set of IT support with multiple employees. Many of the important variables in the document are comfortably found in the calendars at the end of the agreement. At least you want a confidentiality agreement. If you check the proprietary source code, you may also want a restrictive source code license. When they process personal data, you need a data processing agreement to comply with data protection legislation. This heads of agreement serves as a precursor to a binding software licensing agreement between two organizations. It defines the products, liabilities and prices that the parties will accept in a subsequent binding contract. [Customer] has identified a need for [description of needs] and is looking for an IT-qualified IT support services company to achieve: The template also contains a comprehensive set of Boilerplate clauses covering issues such as force majeure, termination, subcontracting, notices, waivers, variations, global agreement, law and jurisdiction.
What kind of access do you offer? Treat yourself to z.B. Do you have access to a control panel, server, compiled code and/or source code? What can the potential provider of this access do? Customer Obligations – What types of support may the customer need? Does the service provider need access to the customer`s IT systems? The email address cannot be subscribed….